follow us:
ibo maraca logo

CUSTOMER CARE

IBO MARACA ensures the best, time and quality wise, shipment of products to the indicated destination, being well aware that it is important for the customers to receive an item of excellent quality within the expected time frame.

The shipment of the products is undertaken by SPEEDEX (in Greece) and UPS for countries abroad. In Greece, the products are delivered the next working day from the date of order (2-3 working days for remote areas). In countries abroad, products are delivered within 3-7 working days (standard delivery) or within 1-3 working days (express delivery).

All orders registered on Friday and during weekend are processed on Monday.

The delivery of the products in Greece is between 9:00 and 17:00, Monday to Friday and between 9:00 to 13:30 on Saturday (SPEEDEX).
The delivery of products abroad depends on each country's working hours (UPS).

When the products leave from IBO MARACA’S warehouse, you receive an e-mail informing you that your order is to be delivered and has a specific invoice number.
As far as Greece is concerned, if you use this invoice number on SPEEDEX website, you may follow the process of your order.
As far as countries abroad are concerned, if you use this invoice number at the UPS website, you may follow the process of your order.

When the products arrive on the receipt address you will be asked to sign in order to receive.
If the products arrive to the destination and there is no one to receive, then SPEEDEX (in Greece) and UPS (countries abroad) will leave a note explaining where your order is located and what to do to have it delivered again. They will make a second attempt to deliver the package and if this is not possible, they will contact you to organize delivery on another day.
ΙBO MARACA undertakes high standard quality controls in order to ensure that the products reaching the hands of the customers are in an excellent quality condition. In case you notice a defect in the product, please complete in detail the Return Form, found in the packaging, prior to returning the product to us. We shall answer to your e-mail by sending you an Authorization Mail.

If an ordered item is missing, please contact Customer Services customer.service@ibo-maraca.com

VAT is included (where applicable) in the indicated prices.

IBO MARACA delivers in work addresses as well.
We should mention that when delivering at work, we deliver at the work address and not the person who placed the order. We therefore consider important that there is someone trustworthy, if not the client, to receive the product.