This document (together with the documents mentioned herein) establishes the conditions that govern the use of this website (www.ibo-maraca.com) and the purchase of products on it (hereinafter referred to as the "Terms & Conditions").
The Contract (as defined below) may be executed, at your option, in any of the languages in which the Conditions are available on this website.
Welcome to www.ibo-maraca.com webpage that includes an electronic shop which is the online presence of the company under the name «IBO MARACA PRIVATE COMPANY» and the trade name «IBO MARACA P.C» (VAT no 800606000, Athens Tax Office Α’ΑΤHINΟN, GEMI nr.131841000). The company's head office is located in Nikitara str. Nr.8-10, Athens 106 78, Attica, Greece.
«ΙΒΟ MARACA PC» aims with the creation of this particular e-shop to signify the beginning of an advanced form of communication between the company and its customers. In addition, this e-shop is intended for all internet users who wish not only to receive direct information on the company's products but also to complete a purchase through the e-shop, by means of distance online order, provided that the company has sufficient stock.
Ibo Maraca’s objective is to treat its customers responsibly and securely.
Website users acknowledge they have read the present terms, agree with them and undertake to comply with them.
If you have any queries about these Conditions, the Products or the Site please send as an e-mail to firstname.lastname@example.org or you can simply notify us via telephone dialing +30 210 6236413
When you use this website and place orders through it, you agree to:
i. Use this website to make legally valid enquiries and orders only.
ii. Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorized to cancel it and inform the pertinent authorities.
iv. You are a consumer; Consumer shall mean any natural person who is purchasing goods outside the course of his or her business or trade or any professional activity. By accepting to purchase products from our Site, you confirm that you are a consumer. We shall be entitled to object to purchase orders from persons other than consumers and to any other purchase order which does not comply with these Conditions.
The information or personal details that you provide us shall be processed in accordance with the Data Protection Policies included in the. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.
In order to perform any transaction through the «IBO MARACA P.C» e-shop and to make any order of the company’s products, you will be asked to provide some personal data. When you place an order, you will be asked to provide your full name and surname, the address for the delivery of products, your fixed phone number (or whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card.
Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of Directive 24/2006.
Ibo maraca’s online store operates under the Greek and EU legislation and handles the personal data of the customers securely and responsibly for as long as you are subscribed to www.ibo-maraca.com e shop.
Placing order through the e-shop signifies that you enter into a distance selling agreement, which is governed by the legal frame of Law 2251/1994, as modified.
The information contained in these Conditions and the details contained on this website do not constitute an offer of sale, rather an invitation to treat. There shall be no contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, the amount of the same shall be reimbursed in full.
PROCEDURE FOR MAKING AN ORDER THROUGH E-SHOP:
1. 1. You need to fill in the special form with the necessary data in order to enter into the sales agreement.
Once you have selected all products that you wish to buy, those will have been added to your basket and the next step will be to process the order and make payment. To that end, you must follow the steps of the purchase process, filling up or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. Also, if you are a registered user, a record of all the orders placed by you is available in "My Account" area.
To facilitate payment for those who wish to buy products from our e-shop, www.ibo-maraca.com offers the following payment methods:
1. By charging your credit card. Charging of credit card takes place on the date the procedure of dispatching of products has been confirmed. Our website, www.ibo-maraca.com, has taken all necessary precautions regarding the security of your transactions through your credit card and all credit and debit card holders are subject to validity control.
It is important to specify necessarily a phone number and a valid e-mail address.
2. PayPal method. By using PayPal you agree with all their strict payment conditions and regulations.
3. By cash on delivery (Greece only) on the moment you will receive the ordered products, without any additional billings.
4. With bank deposit to our company. In the bank receipt should be listed your full name and the number of your order.
Credit cards are subject to verification and authorization by the card issuing entity, but if the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver, and we will be unable to formalize any Contract with you.
Before the completion of the order, our company informs consumers though our website about the identity and address of suppliers, substantial features of the product, price, quantity, transfer costs, payment method, delivery method.
After placing an order, you will receive an e-mail from us (Order Confirmation) acknowledging that we have received your order and giving you an order reference number for any references. Please note that such confirmation e-mail does not mean that your order has been accepted. Your order constitutes an offer by you to purchase a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Shipping Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipping Confirmation. You will only be charged for Products which have been dispatched to you.
The sale will only be binding on us once we have notified you that the order is accepted and the Products have been dispatched by us. This means that if Products are shown on our Site but are not available or are incorrectly described, we shall not be obliged to sell you such Products
Upon sending of the order form, consumers receive online a copy of their order that they may save
Please note: Delays may occur during public and national holidays.
All prices shown under the relevant lists of each product include VAT (24%); www.ibo-maraca.com reserves the right to change prices without notice to the consumers. Moreover in case of technical issues IBO MARACA PC can cancel online orders that were completed in wrong prices.
Non EU-Customers shall be subject to any charges that may arise from exchange rate differences, customs clearances, any import duty, quotes, permits, product restrictions and other local requirements for which our company shall bear no liability.
Track your order
For delivery within Greece and abroad, after completing your order, you will receive an informative e-mail confirming that your order has been completed successfully and providing you with your orders tracking number. By using this number you can track your order through each courier company’s website.
The price of the products will be as stipulated at all times on our website, except in the case of an obvious error. Although we make every effort to ensure that the prices featured on the web page are correct, error may occur. If we discover an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be considered cancelled and all amounts paid will be reimbursed to you in full.
We are not obliged to provide you with any product at the incorrect lower price (even when we have sent the Shipment Confirmation) if the error in the price is obvious and unmistakable and could have reasonably been recognized by you as an incorrect price.
Product prices are all in Euro (…) inclusive VAT (where applicable) at the applicable current rate chargeable in Greece for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay.
The prices on the website exclude delivery fees, which are added to the total price as indicated in our delivery costs.
Prices may change at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent a Shipping Confirmation.
All product orders are subject to availability of the same. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount that you may have paid.
We reserve the right to remove any product from this website at any time and to remove or modify any material or content from the same. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation, and we reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any product from this website for removing or modifying any material or content from the website, or not processing an order once we have sent the Order Confirmation.
Notwithstanding clauses above regarding product availability and save for extraordinary circumstances, we will endeavor to send the order consisting of the product(s) listed in each Shipping Confirmation prior to the date indicated therefor in question or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Shipping Confirmation.
We deliver to any country worldwide. Once the order is placed, you will be able to choose the available courier for your country. International destinations may be subject to import duties and taxes which are applied when the delivery reaches that destination. It is your responsibility to pay of any such duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. Do not hesitate to contact your local customs office for further information before placing an order.
Nonetheless, there may be delays for reasons such as the customization of products, the occurrence of unforeseen circumstances or the delivery zone
If for any reason we are unable to comply with the delivery date, we will inform you of that situation.
For the purposes of these Conditions, "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you other than the carrier acquires physical possession or control of the goods, which will be evidenced by the signing of the receipt of the order at the agreed delivery address.
Please note: Delays may occur during public and national holidays.
If it is impossible for us to deliver your order, the courier will leave a note explaining where your order is located and what to do to have it delivered again. They will make a second attempt to deliver the package and if this is not possible, they will contact you to organize delivery on another day.
The product risks shall be your responsibility from the moment when you or a third party indicated by you other than the carrier acquires physical possession or control of the goods.
You will take ownership of the products when we receive full payment of all amounts due in relation to the same, including delivery fees, or at the moment of delivery, if that were to take place at a later time.
The website www.ibo-maraca.com uses the Eurobank SSL protocol to secure online business transactions. In this way, all personal information like credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet.
SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
13.1 Order Cancellation
In case you would like to cancel your order please contact us as soon as possible after the order completion and we will do our best to help you. In any case order cancelations need to take place up to the moment the order is processed by our sales team of the order completion and we will do our best to help you.
Beyond that point no cancellation will be accepted.
You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it. In this case you shall solely bear the immediate cost of returning the product. In case the reason for returning a product is due to a company’s error, we undertake to cover the cost of the product return.
In order to perform your right of withdrawal, please complete the special Return Form included in the received product’s packaging and follow the steps bellow:
Once the items have been received they will undergo a quality review and once cleared, you will either receive an Authorization or Rejection email.
Details of your statutory right of withdrawal, and an explanation of how to exercise it, are provided in in our Returns & Refunds page. This provision does not affect your other statutory rights as a consumer.
You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed or altered. In addition, together with the submission of the withdrawal statement, you shall include the payment receipt. Return shall be accepted solely upon approval on behalf of the company.
In case of a return of a product, and depending on both the method you chose to pay your order and the way such product would be returned, refund of payment shall be concluded within 14 days from the date we shall receive the product (excluding the original delivery charges).
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through IBO MARACA. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
All goods will be inspected on return. We try hard to accept all returns. Merchandise which is NOT in new condition, and has been damaged, washed, mishandled, or is missing the tags will not be refunded and will be sent back to the purchaser. No credit will be issued and the purchaser will be charged for the return shipping costs. We reserve the right to refuse refund services to anyone who makes excessive returns.
If the reason for returning a product lies with a company's error, IBO MARACA P.C undertakes to deliver order again at the shipping address you have specified at the company’s own expense. We will carefully examine the returned product and will notify you by e-mail within a reasonable period if the product may be refunded or replaced (as appropriate). The refunding or replacement of the article shall take place as soon as possible and in all cases within 14 days from the date on which we send you an email confirming the that refund or replacement of the product is going ahead. The amounts paid for the products returned due to any damage or defect, when it actually exists, will be reimbursed in full, including the delivery costs related to sending the article and the costs to you for returning it to us. The refund shall be paid by the same payment means you used to pay from the purchase.
Products bought on sale will not be exchanged or refunded!
Specially ordered products (written initials etc.) will not be exchanged or refunded!
All rights recognized in current legislation shall be, in any case, safeguarded.
13.3 Right of Replacement
The company provides replacement services. In case consumers wish to change any products with a different size or a different product, you have to send as an email (email@example.com) first to notify us of what you will be returning and the reason so we can authorize your return and then send the product back, by filling the appropriate details in the returns form and a new size or a different product will be dispatched as soon as possible, if available.
Shipping costs considering exchanged items are described in details in our “COSTUMER CARE”- Returns/Refund policy.
Please be aware that we can exchange the same item for a different size only once.
If the reason for returning a product is due to a company's error, then the company shall bear the relevant return cost. Options for return: a) refund of money, b) product’s replacement due to company’s mistake.
All products returned to the IBO MARACA’S P.C storage room undergo meticulous quality control.
For your own convenience, it is recommended to check carefully your order upon delivery and the condition of the sold product, as well as to check if product’s package is intact so as to detect any apparent faults. In case a fault is detected in a returned product during quality control, the company undertakes to contact consumers in order to resolve the issue.
In case you wish to return any purchased products, you need to send the products to be returned to the following address:
IBO MARACA P.C
8-10 NIKITARA STREET,
106 78 ATHENS,GREECE
Tel +30 210 6236413.
You shall assume the cost and risk of returning the products to us, as indicated above.
If you have any questions, you can contact us on our contact form or by calling +30 210 6236413 or +30 6981155525.
You recognize and agree that all copyrights, registered trademarks and other intellectual property rights to the materials or contents provided as part of the website belong to us at all times or to those who grant us license for their use. You may use said material only to the extent that we or the usage licensers authorize it expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or Contact details.
We will not be liable to you by way of representation, under any law system (civil or common law) or under any express or implied term of the Contract for:
(a) Any losses which are not reasonably foreseeable by both parties when the Contract is formed arising in connection with the supply of Products and related services or their use by you;
(b) Any losses which are not caused by any breach of the Contract or these Conditions by us;
(c) If we fail to comply with these Conditions, we shall only be liable to you for the purchase price of the Products and any losses that you suffer as a result of our failure to comply which are foreseeable consequence of such failure.
Moreover, we will not be liable for any loss of income or revenue, loss of business or loss of business opportunity.
The applicable regulations require that some of the information or notification that we send to you be in written form. By using this website, you agree that most of the communication with us will be electronic. We will contact you by e-mail or we will provide you information by posting alerts on this website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your rights as recognized by law.
We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract when caused by events that are beyond our reasonable control ("Force Majeure"). Force Majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
a. Strike, lockout or other forms of protest.
b. Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.
d. Inability to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
e. Inability to use public or private telecommunication systems.
f. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
g. Strike, failure or accident in maritime or river transport, postal transport or any other type of transport
It shall be understood that our obligations deriving from Contracts are suspended during the period in which Force Majeure remains in effect, and we will be given an extension of the period in which to fulfil these obligations by an amount of time equal to the time that the situation of Force Majeure lasted. We will provide all reasonable resources to end the situation of Force Majeure or to find a solution that enables us to fulfil our obligations by virtue of the Contract despite the situation of Force Majeure.
The lack of requirement on our part for strict compliance on your part with any of the obligations assumed by you by virtue of a Contract or of these Conditions or a lack of exercising on our part of the rights or actions that correspond to us by virtue of this Contract or of the Conditions shall not constitute the waiving or limitation of said rights or actions, nor exonerate you from fulfilling said obligations.
The waiving on our part of a specific right or action shall not constitute the waiving of other rights or actions derived from the Contract or from the Conditions.
The waiving on our part of any of these Conditions or of the rights or actions derived from the Contract shall not take effect unless expressly stipulated that it is a waiving of rights and is formalized and notified to you in accordance with the provisions of the Notifications section above.
The use of our website and the product purchase contracts through our website shall be governed by Greek legislation.
AAny controversy that arises or is related to the use of the website or said contracts shall be subject to the exclusive jurisdiction of the Greek courts and more particularly The Courts of Athens.
If you are entering into the contract as a consumer, nothing in this clause shall affect the rights you have, as recognized in any applicable legislation in effect.